Each handmade personalized gift is made from love by me. This shop uses professional grade equipment to ensure the highest quality results. Before your gifts leave the shop I personally inspect each and every item vigorously for quality and accuracy. This is finally step before your gifts are packaged to you or someone special.
Cleary, personalized gifts will not be accepted for return. We are all human and make mistakes therefore I ask that you please review your personalization information very thoroughly before submitting your order. I do offer one revision with your gifts unless stated otherwise. Understandably, we are unable to accept cancellations on orders once they are placed. So please utilize the revision option.
NOTE: AWI LLC also reserves the right to cancel your order at discretion if the order is deemed to be inappropriate for language, content or copyright material.
Damages and issues
Please inspect your order upon arrival and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Document the situation thoroughly.
Unfortunately, we cannot accept returns on sale items or gift cards.